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September 19, 2009

Canon S90 IS pre-orders getting cancelled by Amazon? (updated)

We already mentioned that Amazon switched the Canon S90-IS status from accepting pre-orders to just listing the camera on their website. Now, we just got an email from one of our readers who had a pre-order but just received an email cancellation with this standard text:

"Though we had expected to be able to send this item to you, we've since found that it is not available from any of our sources at this time. We realize this is disappointing news to hear, and we apologize for the inconvenience we have caused you."

Discussion of this in the dpreview forums:
+ thread #1
+ thread #2

This includes photographers who pre-ordered when it was announced. Needless to say, this is a rather unusual situation. It is not uncommon for Amazon to stop taking new pre-orders for whatever reasons, but going back and canceling early pre-orders, a month later, is rather usual. For example, the Canon 7D was not pre-orderable at Amazon for a few days, but now it is orderable again (see in Canon NewsHour).

We do not know what the issue might be, but we can always speculate. Could it be?
+ supply issues - good or bad (eg demand much larger than supply (eg Japan eats exports); or supply troubles)
+ Canon wants to increase the price because of the popularity and success of pre-orders and LX3, thus forcing a reboot of pre-orders? (Amazon has a pre-order low-price guarantee, but the intend of that is to protect the consumer if the price goes down)
+ something else

UPDATE: Canon S90 IS back in pre-order status

As of Thursday September 24, the Canon S90IS has returned back in pre-order status at Amazon and previous pre-orderers were sent an apology email and a discount if they order again. See the comments below and the new S90 preorder update.

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